Cancellation & Refund Policy
Last updated: November 2026
Operated by
Vordyn Technologies Private Limited | CIN: U62099DC2026PTC471432
C. 13/39.VE-6, FF, Varinder Nagar, Janakpuri B-1, New Delhi – 110058
Email: hello@bloomfy.in | GSTIN: 07AAMCV2371E1Z9
1. Scope
This policy applies to all session bookings made through the Bloomfy platform (bloomfy.in). Payments are processed securely by Razorpay.
2. Cancellation by the parent/guardian
You may cancel a booked session by contacting us at hello@bloomfy.in. • Cancelled more than 24 hours before the session start time: full refund to the original payment method. • Cancelled within 24 hours of the session start time: 50% refund. • No-show (session missed without any cancellation): no refund. Refunds are processed within 5–7 business days after the cancellation is confirmed. The exact credit timeline depends on your bank or card issuer.
3. Rescheduling
If you wish to reschedule a session rather than cancel, please contact hello@bloomfy.in at least 24 hours in advance. Rescheduling is subject to counsellor availability and is offered at no additional charge once per booking.
4. Cancellation by the counsellor or Bloomfy
If a session is cancelled by the counsellor or by Bloomfy for any reason (including unavailability or technical issues), you will receive a full refund regardless of notice period, or the option to reschedule at no extra cost.
5. Technical failures
If a session cannot proceed due to a technical fault on Bloomfy's side (platform outage, video failure), you are entitled to a full refund or rescheduling at no extra cost. Technical difficulties on the client's side (device, internet connection) are not grounds for a refund.
6. Introductory pricing
The introductory session price of ₹549 is available for first-time bookings only. Subsequent sessions are priced at the counsellor's standard rate, displayed before payment.
7. How to request a refund
Email hello@bloomfy.in with your booking reference and reason for cancellation. We will confirm receipt within 1 business day and process the refund within 5–7 business days after confirmation.
8. Disputes
If you are not satisfied with the resolution of a refund request, you may escalate to our grievance team at hello@bloomfy.in (subject line: GRIEVANCE). We aim to resolve all disputes within 14 business days.
